Pet First Aid Kit

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the notify Safety First Aid Group via sales@safetyfirstaid.co.uk or telephone 0208 202 7447 or free fax 0800 281 655 within 7 working days of receipt of the Goods.

Goods must be returned by the Purchaser at the purchaser's expense and should be adequately insured during the return journey. The purchaser will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation less a 20% restocking charge. If the purchaser fails to return the Goods following cancellation, the Safety First Aid Group shall be entitled to deduct the cost of recovering the Goods from the purchaser. Goods to be returned must clearly show the order number obtained from the Safety First Aid Group on the package.

Where returned Goods are found to be damaged due to the purchaser’s fault the purchaser will be liable for the cost of remedying such damage. Goods will not be accepted for return for credit unless previously agreed and must be received in the original packaging in a resalable condition. Goods accepted by arrangement will be subject to a 20% re-stocking charge.

Please telephone 0208 202 7447 or Email sales@safetyfirstaid.co.uk to obtain a returns authorisation number prior to returning any goods. The return of the goods will be at the expense of the purchaser or a further return carriage charge will be levied.

Non-stock items and pharmaceuticals may not be returned for credit.

All goods quoted for delivery shall be delivered to the address instructed by the Customer. We would always endeavour to send items together, however based on stock availability, items may sometimes be sent in separate packages to ensure delivery is as quick as possible. The cost of goods delivered will be charged to the Customer as defined on the web site. Although guidelines have been provided, specific times and dates for delivery cannot be guaranteed. The Company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. firstaid.co.uk require a 14 working days waiting period before being able to trace, replace or refund lost items.

Safety First Aid's opening hours are between 8.30am and 5.00pm Monday to Friday, and our sales team will be happy to deal with any queries you might have during these times.

Safety First Aid use various delivery methods, dependant upon the weight of the parcel. These methods include Royal Mail and Courier delivery services. Standard delivery usually takes 3-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services. Safety First Aid's cannot process claims for loss of goods until 14 working days (3 weeks) have passed. If the standard tracked (no signature) or recorded service has been used and the item is stated as delivered we may not be able to replace goods unless a full investigation shows the items have been stolen in transit or on delivery, a crime number may be required.

The standard delivery charge is £5.50 for orders under £60 ex.VAT or free on orders £60 or over ex.VAT (UK mainland only, excluding islands and Scottish Highlands)

A temporary freight surcharge is currently being added to orders due to the sustained increase of shipping rates into the United Kingdom. The freight surcharge is 8% of your basket value, excluding VAT and any other carriage due. The freight surcharge will be included in the delivery cost.

Delivery charges for non-UK mainland and Scottish Highland addresses our detailed below. Delivery charges are subject to change. Safety First Aid reserve the right to change delivery charges without prior notice.

For international delivery please contact our Customer Services Team.

Please note that Royal Mail classes aerosols as a prohibited item for despatch. We can usually despatch these items within the UK with no problems but any transport by air will pick up on the restricted items, this usually includes Northern Ireland, Jersey and Guernsey (although classed as UK) and Ireland. If your order includes an aerosol and the parcel is returned to us due to the prohibited item, Safety First Aid is not responsible for the delay or for refunding the postage but will contact you regarding delivery and discuss further options.

Payment by account: You can register to pay by account. This means that you can place an order without entering your payment details and you will be invoiced at a later stage. Payments by account and credit are subject to status.

Payment by proforma: You have the option to pay by cheque. This means that you can place an order without entering your payment details and you can pay by cheque.

Payment by credit/debit card: Card payments are accepted via secure payment provider Opayo (by Elavon).

Payment by PayPal: Payment via PayPal is accepted.