Delivery

How long will it take for my products to be delivered?

Our deliveries are usually 3-5 working days if all items are in stock.

Where is my order?

You order will be delivered to you 3-5 working days from the day of placing the order online.

Can I change the address for my order placed online?

Yes. Please reply to the order confirmation email that you received when you placed the order and include the address you would like your order to be sent to. We will amend the details on your order.

Why haven't I received all of my products?

Depending on stock availability, orders with multiple products will sometimes be sent out separately in order for goods to be delivered as quickly as possible. The rest of your products will be delivered soon. Please contact sales@sfag.co.uk if you would like a delivery update. 

Why does my receipt say incomplete?

This means that there are items missing from your order, due to them being out of stock. We have sent the rest of the items ahead so that you receive your goods quickly, and we will be sending the final products soon to ensure your order is completed. If you would like a delivery update, please contact sales@sfag.co.uk.

There’s an item missing from my delivery even though it states delivered, please advise.

Please email sales@sfag.co.uk with your order number, the product code and quantity missing your order. We can then investigate your order and advise.

 

Returns

I’d like to return the item I have ordered, please advise if this can be done.

Please email sales@sfag.co.uk with your order number, product codes and quantity you would like to return. We can then arrange for a returns number and email you with the details.

My item has been received damaged, please advise.

Please email sales@sfag.co.uk with an image of the damaged item and a brief description of the damage. We can then arrange for a replacement to be sent out to you.

 

Cost and Pricing

Why am I being charged a freight surcharge?

We are temporarily having to apply a freight surcharge to all orders in accordance with our amended delivery policy. This is to cover a small proportion of the increased shipping rates that are being experienced when receiving goods into the United Kingdom. This is a temporary surcharge that will be calculated at 12% of your goods total, excluding VAT and excluding carriage. This will be itemised as a freight surcharge on your sales order confirmation.

I would like a discounted price for a bulk product purchase, please advise the best price.

Please send an email to sales@sfag.co.uk, detailing the product codes and quantity you would like to order. Our sales team will then get back to you with a quote.

 

Product Information

What are the dimensions of a product?

All our dimensions can be found on our website underneath the product description. If you need any further details, please contact our customer services team, who will be able to help you.

Are you able to provide the MSDS for this product?

Please email sales@sfag.co.uk for assistance on this.

 

AEDs (defibrillators)

What is the difference between fully and semi-automatic defibrillator?

There are two types of AEDs: semi-automatic AEDs and fully automatic AEDs. Semi-automatic models will inform the user if the casualty requires defibrillation and if so, will instruct the user to press a “shock” button.
Fully automatic models do not require the user to press any buttons to deliver a shock. If the AED determines that a shock is required, it will deliver the shock itself. Both types of AED will only allow a shock to be delivered if one is required.

What Cabinet should I order for my defibrillator?

We offer a wide range of storage options for your defibrillator to protect it from potential damage. Depending on your requirements, we recommend the below:

  • Wall bracket: HypaGuard Defibrillator Wall Bracket A984R

  • Indoor cabinet: HypaGuard AED Tall Wall Cabinet with Key Lock (K901), HypaGuard AED Tall Wall Cabinet with Thumb Lock (K903) and HypaGuard AED Standard Wall Cabinet Alarmed (C855)

  • Outdoor cabinet: HypaGuard Outdoor Heated Defibrillator Cabinet (K918)

What defibrillators do you supply?

We have a wide range of defibrillators. We supply Schiller, Phillips, Cardiac Science, IPAD, Zoll, defibtech, Physio Control and HeartSine. Please go to our AED page to see the full range.